Privacy Policy
Effective Date & Last Updated: September 18, 2026
Operated in India under applicable provisions of the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023. Jurisdiction: Guwahati, Assam, India.
1. Overview & Scope
SalonDial (“We”, “Us”, or “Our”) operates the SalonDial mobile applications (available on Android Google Play Store and Apple App Store) and website services. This Privacy Policy describes how we collect, process, store, disclose, and safeguard your personal information when you use our salon booking marketplace and partner services.
By accessing or using SalonDial, creating an account, or booking salon services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information necessary to deliver salon appointment booking services, process OTP authentication, ensure safety, and comply with Indian regulatory guidelines:
A. Account & Authentication Data
Mobile Phone Number, Country Code (+91), Full Name, Email Address, Profile Avatar, and OTP transaction logs. Phone numbers are processed via SMS gateways for secure login and booking confirmation.
B. Booking & Appointment Details
Services selected, preferred appointment date/time, chosen stylist, booking OTP codes, payment status (Pay at Salon or Online Payment), and salon ratings/reviews.
C. Salon Owner Partner KYC Data
For registered salon owners: Business Trade License / Udyam Aadhaar, GSTIN, Owner Identity Proof (Aadhaar/PAN), Bank Account Payout details (Account Number, IFSC), salon geographic location coordinates, and business address in Assam / India.
D. Location & Device Information
Pincode, city (e.g., Guwahati, Dispur, Jalukbari, Khanapara, etc.), GPS coordinates (when location permissions are explicitly granted), IP address, operating system, and device tokens for Firebase Push Notifications.
3. How We Use Your Information
- Facilitating Appointments: Sharing your name, phone number, and service request with the booked salon partner so your chair is reserved.
- OTP & Transactional SMS: Sending One-Time Passwords (OTP) and booking status updates via authorized Telecom Regulatory Authority of India (TRAI) DLT-registered SMS gateways.
- Payment Processing: Processing online customer payments and partner payout settlements via Razorpay Software Private Limited in accordance with RBI merchant guidelines.
- Identity Verification: Reviewing salon owner KYC documents prior to market listing to ensure consumer protection and hygiene standards.
- Customer Support: Resolving user queries, cancellation handling, and technical support.
4. Third-Party Service Providers & Integration Disclosure
SalonDial integrates with vetted third-party service providers. We do not sell your personal data to advertisers or third-party marketers. Third parties process data strictly on our behalf:
Razorpay Payment Gateway
Processes online UPI/card payments and owner settlements compliant with PCI-DSS & RBI norms.
Firebase & Push Notifications
Google Firebase Cloud Messaging for app status alerts, appointment reminders, and device tokens.
Cloudinary Media Storage
Secure cloud storage for salon photos, user profile pictures, and verified KYC document scans.
TRAI DLT Registered SMS Services
Delivering mandatory transactional booking OTPs and confirmation alerts to Indian phone numbers.
5. Account & Data Deletion Rights
In accordance with Google Play Developer Policy and Apple App Store Review Guidelines (Section 5.1.1(ix)), users have full control to request the deletion of their account and associated personal data at any time.
You can view step-by-step instructions on our Account Deletion Guide or initiate account removal inside the mobile application via Profile > Help & Support > Delete Account.
6. Data Security & Storage Jurisdiction
Your data is stored in secured data centers with SSL/TLS encryption in transit and AES-256 encryption at rest. All servers and database instances adhere to Indian data localization frameworks.
7. Grievance Redressal Officer (Assam, India)
In compliance with Rule 5(9) of Information Technology Rules, 2011, the details of the Grievance Officer for SalonDial are as follows:
Grievance Officer: Legal & Compliance Cell
SalonDial
GS Road, Guwahati, Assam - 781005, India
Email: grievance@salondial.in